Straight Talk FAQs
How can I tell if my tablet will work?
In order for your tablet to be activated with our SIM card, it must be an AT&T, T-Mobile or Verizon compatible tablet, OR an unlocked GSM tablet operating in the 850 and 1900 MHz bands. (Tablets purchased and activated overseas may not operate on these bands.) To activate your service, you will need to purchase a Straight Talk SIM card and Data Service Plan. In order for your tablet’s Internet and data services to work, you must update your APN (Access Point Name) settings, also called Data settings. We provide instructions for this; however, please note that some services may not work with every device even after settings have been updated. Please remember that SIM card and Service Plan purchases are not refundable.
What does unlocked mean?
Unlocked refers to a GSM tablet that is capable of connecting to a cellular network, but is not configured or programmed to a specific provider’s network. With an unlocked tablet you can change your service provider by changing the SIM card. To work with our program, an unlocked tablet must operate in the 850 and 1900 MHz bands. (Tablets purchased and activated overseas may not operate on these bands.) Please note that many tablets on the market are Wi-Fi only devices, and cannot connect to any cellular service network.
Where can I buy unlocked tablets?
Retailers such as Walmart and Best Buy sell unlocked tablets as well as carrier-locked tablets.. Consult the retailer for availability. Please note that some retailers only sell unlocked tablets through their online store.
I purchased a Service plan and can’t find my PIN - where is it?
Your PIN is located on the back of your Service Plan Card. To find it, locate the gray strip on the back of the card. Scratch off the gray strip in order to reveal the 15-digit Service Card PIN.
What if I have a “phablet”?
A “phablet” is just a mobile phone with a large display. You can bring your device to Straight Talk through our Keep Your Own Phone program. For information, go to http://www.straighttalkbyop.com/ Please note that our Tablet program does not support any Voice or SMS services.
What is GSM?
Global System for Mobile communications is the most popular standard for mobile devices in the world. Its promoter, the GSM Association, estimates that 80% of the global mobile market uses the GSM standard, which includes over 3 billion people across more than 212 countries and territories. The ubiquity of the GSM standard has been an advantage to consumers, enabling them to roam and switch carriers without switching devices.
Can I download music, photos and videos?
Yes, depending on the specific capabilities of your device. All services may not work with every device.
Can I side load content to my tablet?
You can manually load content from another device if your tablet has the ability to receive external content via USB ports, Bluetooth sharing, or a memory card. Please note that some tablets do not have USB ports or memory card storage and can only receive content from the cloud or via Bluetooth sharing. If your intent is to side load applications because they are unavailable through the vendor channels open to your device, you may want to research this on the web to learn which side-load methods and apps may work for your specific device and operating system.
Can my tablet be used as a “hotspot” through which other devices can connect to the Internet?
No. It is not permitted to tether your tablet to another device for that purpose, either wirelessly or using a cable. Please refer to our Terms and Conditions.
What is the cost of your service? What plans are available?
We offer 5 prepaid service plans, ranging from 1GB to 7GB:
1 GB / 30 service days / $15
2 GB / 30 service days / $25
4 GB / 60 service days / $40
7 GB / 60 service days / $75(in-store only)
How will I know when my service is about to expire?
When you activate your tablet with Straight Talk, you will be asked to create an account (if you don’t have one already) and provide us with an email address where we can contact you. We will send you email reminders when your service end date approaches. If you provide us with a mobile phone number, we can also send you text message alerts.
Can I buy plans in advance?
Yes. With Straight Talk Reserve you can buy extra plans and place them in your Reserve. When your current service plan expires, your service will automatically be refilled using the next plan in your Reserve.
Where do you have coverage?
Please view our coverage map at https://www.straighttalk.com/wps/portal/home/h/coverage/servicearea
Are there roaming charges?
Do I have to sign a contract?
Is there an activation fee?
Do I need to manually program the tablet?
In order for your tablet to work, you'll need to update your APN (Access Point Name) settings, also called data settings. If you do not make the required update, your tablet will not have Internet connectivity when not connected through a Wi-Fi network.
To activate online:
Is there an early termination fee?
For customer service & technical support:
To manage your account online:
Does my plan support International Roaming?
Can I use my BlackBerry tablet with your service?
Will my service work overseas?
If my service is deactivated because I didn’t refill before my Service End Date, do I need to acquire a new SIM card before I can reactivate?
No. As long as your service is reactivated within 145 days, a new SIM card is not needed.
Are there any restrictions?
To activate your service, you will need a Straight Talk Data Service Plan, which may be purchased using a credit card. Some data services may not be available with all wireless devices. BlackBerry devices will not work with this program. In order for Internet and data services to work you must update your tablet’s APN (Access Point Name) settings, also called data settings. Tethering is prohibited: your tablet may not be used to provide Internet access to another device. SIM card and Service Plan purchases are not refundable.